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Practical Information for Tenants

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Information for you as a tenant in commercial buildings with meters and solutions from VENI Metering.

Serving you as a tenant

In the building where you rent, VENI Metering handles the metering, distribution, and billing of electricity on behalf of the property owner. As a tenant, you get detailed insights into your own electricity consumption. At the same time, the property owner has a complete overview of the total consumption in the building.

My Page

My Page is the customer portal for tenants. Here you get an overview of your consumption and invoices. On your first login, you need to select “Register user” and then fill in your customer number, 4-digit PIN code (provided on your invoice), username (email), and password.

Electricity contract

The property owner procures electricity for the entire property centrally to the property’s main meter. VENI invoices the tenant for the sale and transmission of electricity on the same bill monthly.

Moving out of the premises

If you are changing premises or moving out of the building, you must contact the building’s manager or VENI Metering’s customer service to ensure that the customer relationship with VENI is changed or terminated. Moving out must be reported in advance. Please send an inquiry.

Need More Help? Frequently Asked Questions

What is my consumption?

You can find your consumption on “My Page” or on your invoice.

How does meter reading work?

There is a separate meter reading the consumption at your rented premises. This allows you to monitor your consumption while providing an overview for the property manager. Your meter has a serial number called a meter number.

What is my grid tariff?

VENI Metering invoices according to the same grid tariff as the local grid owner. If you want to know more about your grid tariff, please contact your local grid owner.

Disconnection and Reconnection Fees

In the event of disconnection and subsequent reconnection of installations that have been shut off due to non-payment, disconnection and reconnection fees will apply.

How often do I receive an invoice from VENI Metering?

VENI Metering sends invoices monthly in arrears.

Do I receive separate bills for the supply and transmission of electricity?

VENI invoices both the supply and transmission of electricity on a single bill.

Can I receive an electronic invoice from VENI Metering?

Yes, we offer electronic invoices in EHF format or via email as a PDF file.

Customer Service

Our Customer Service is happy to help you!